PAYMENT
We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch. Personal Cheques (allow 4 working days ), Bank transfers. Your order will be automatically acknowledged upon receipt . Your Credit Card will not be charged for your purchase untill the goods are dispatched. All prices quoted include UK VAT.
DELIVERY
Shipping quotations are available upon request for overseas customers. You will be notified of these costs before we take any money from your credit card. We use Royal Mail, Parcel Force & USPS for all our deliveries in the UK and overseas. If you prefer to use your own carrier we would be only too pleased to accomodate.
Providing the item is in stock at the time we receive your valued order the goods will be dispatched the same day excluding weekends. Deliveries are guaranteed to your door in 3 working days anywhere in Europe ,4 working to anywhere in the US or Canada and the rest of the world 8 to 10 days. Tracking Numbers are supplied by email when the instrument leaves our warehouse.All instruments are fully checked ,tested and set up to professional standards in our own workshops before dispatch.
YOUR GUARANTEE
All our new instruments are guaranteed for 12 months and used instruments guaranteed for 6 months from date of purchase. We reserve the right to repair the instrument ourselves or return it to the manufacturer.
YOUR PRIVACY
Don Mackrill's Music will not send unsolicited email to anyone who buys from our store. We do not & will not disclose your email address or any other persona! details to any other third party. If you have any questions about our Privacy Policy then please email don@donmack.com. All your information is held securely at Don Mackrill's Music on secure servers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with special offers ,you can opt out of these at any time either by replying to the mail shot, or sending us a seperate email.
RETURNS POLICY
If you are not completely satisfied with your purchase, simply return it in its original condition within 7 days, we will exchange it or replace it with an instrument of similar value or give you a full refund. This refund will be completed within 30 days of receipt of the goodsCost of returning an instrument to be born by the customer unless previously agreed with us.
Before goods are returned for replacement, an authorisation number must be obtained from the office and documentation enclosed with the goods stating:
1. The Name Of The Sender
2. The Reasons For The Return
3. The Return Authorisation Number
Failure to include the above documentation will delay processing of returns. It is advisable to obtain a proof of posting for your own cover should goods fail to reach this office.
COMPLAINTS
We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:
Don Mackrills Music Store PO BOX 630 Harrow Middx HA3 3EA UK .
Telephone 44 (0)20 8930 6783 Fax 44 (0) 280 89071935 email don@donmack.com. Calls are charged at normal BT Rates and lines are open between 9am to 5.30pm Monday to Saturday. Sunday 12pm ? 4.00pm